At UAF UNITED AGRO FISHERIES LTD., we aim to provide customers with genuine, properly described and quality products. Because certain orders require advance payment before procurement, preparation or delivery, the following policy applies.
1. Advance Payment
Certain products/orders may require full or partial advance payment.
After payment:
Payment Verification → Order Confirmation → Processing/Procurement → Dispatch → Delivery
Customers should understand that an advance payment may be used to initiate procurement, preparation or other order-related activities.
2. When Can a Product Be Returned?
A return request may be accepted where:
- The wrong product was delivered;
- The product was damaged before or during delivery;
- The product has a qualifying manufacturing defect;
- The delivered product materially differs from the product ordered;
- UAF UNITED AGRO FISHERIES LTD. has specifically approved the return.
3. Return Request Time
Customers should contact UAF UNITED AGRO FISHERIES LTD. within:
48 hours of receiving the product
for damaged, incorrect or materially defective products.
For certain product categories, a different return period may apply and will be stated on the relevant product page or invoice.
4. Evidence Required
For a return claim, we may request:
- Order number;
- Invoice;
- Photos of the product;
- Photos/videos of the packaging;
- Video showing the issue;
- Batch number;
- Description of the problem.
This information helps us determine whether the issue occurred before delivery, during delivery or after customer use.
5. Product Return Conditions
Unless otherwise required by applicable law, returned products should:
- Be in their original condition;
- Include original packaging;
- Have batch numbers intact;
- Not have been intentionally or negligently damaged.
6. Non-Returnable Situations
A return may be rejected where the issue resulted from:
- Customer misuse;
- Physical damage caused after delivery;
- Water/liquid damage;
- Failure to follow manufacturer instructions.
Customized, personalized or specially procured products may also be non-returnable unless the product is defective, incorrect or otherwise covered by applicable law.
7. Wrong Product Delivered
If UAF UNITED AGRO FISHERIES LTD. sends an incorrect product, the customer should contact us within the applicable return period.
After verification, we may:
Option A: Replace the product; or
Option B: Provide a refund if replacement is unavailable or otherwise appropriate.
8. Damaged Product
If a product arrives visibly damaged, the customer should notify UAF UNITED AGRO FISHERIES LTD. as soon as possible.
We may request photographs/video of:
- Outer packaging;
- Shipping label;
- Product;
- Damage;
- Internal packaging.
After verification, we may arrange replacement, return or refund as appropriate.
9. Defective Product
If a product develops a qualifying manufacturing defect, the customer should contact us.
Depending on the product and warranty terms, we may:
- Replace the product;
- Provide a refund where applicable.
10. Customer Cancellation After Advance Payment
Because some orders are processed or procured after receiving advance payment, cancellation rights may depend on the order stage.
Before processing/procurement
If cancellation is accepted before processing/procurement begins, the applicable amount may be refunded subject to payment-provider charges, where applicable and legally permissible.
After procurement/processing
If the order has already been specially procured, customized, prepared or dispatched, cancellation may not be accepted except where required by applicable law or approved by UAF UNITED AGRO FISHERIES LTD.
11. If UAF UNITED AGRO FISHERIES LTD. Cannot Fulfill a Prepaid Order
If UAF UNITED AGRO FISHERIES LTD. has accepted payment but subsequently determines that the order cannot reasonably be fulfilled, we will notify the customer.
Depending on the circumstances, the customer may be offered:
- An alternative product;
- A revised delivery arrangement; or
- A refund.
Where a refund is due, it will be processed according to this policy and applicable law.
12. Refund Method
Where possible, refunds will be made through the same payment method used for the original transaction.
For example:
- Card payment → applicable card/payment channel;
- Mobile financial service → applicable MFS/payment channel;
- Bank transfer → applicable bank channel.
The exact refund method may depend on the payment provider’s rules.
13. Refund Processing Time
Once a refund is approved, UAF UNITED AGRO FISHERIES LTD. will normally initiate the refund within:
7–10 business days
The actual time for the money to appear in the customer’s account may depend on the bank, card issuer, payment gateway or mobile financial service provider.
14. Delivery & Return Charges
If the return is caused by an error attributable to UAF UNITED AGRO FISHERIES LTD., such as:
- Wrong product supplied;
- Qualifying damaged product;
- Product materially different from the order;
UAF UNITED AGRO FISHERIES LTD. will arrange the applicable return/replacement process.
If a return/cancellation is requested solely because of customer preference or customer-provided incorrect information, applicable delivery/return/payment processing costs may be deducted where legally permissible and where the customer was informed of such charges.
15. Partial Refund
In certain circumstances, where a customer agrees to keep a product despite a minor issue, UAF UNITED AGRO FISHERIES LTD. may offer a reasonable partial refund.
The amount will be determined based on the nature and extent of the issue.
16. No Refund for Customer Misuse
No refund or replacement will normally be available for damage caused by:
- Improper use;
- Negligence;
- Unauthorized modification;
- Accidental damage after delivery;
- Violation of manufacturer instructions.
17. Promotional / Discounted Products
Products sold under special promotional, clearance or discounted terms may have specific return conditions.
Any special return restriction will be disclosed before purchase where applicable.
18. Refund Does Not Automatically Mean Cash Refund
A refund may be processed through the original payment channel rather than cash.
Cash refund may not be available where the original payment provider does not support such a method.
19. How to Request a Return or Refund
Please contact:
UAF UNITED AGRO FISHERIES LTD. Customer Support
Email: uaf.cpg@gmail.com
Phone/WhatsApp: +8801750058195
Please provide:
Order Number + Customer Name + Phone Number + Reason for Return/Refund + Photos/Videos where applicable.
20. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict or waive any mandatory consumer right available under applicable Bangladesh law.